Understand the Value – Why This Course Matters
This course is designed to equip professionals with the tools and confidence to conduct thorough, effective incident investigations. Whether you are leading the process or contributing as a team member, you'll gain the knowledge and practical skills to uncover immediate and root causes, interview witnesses, analyze facts, and develop corrective actions that prevent recurrence.
Completing this training helps organizations strengthen their safety culture, reduce operational risk, and build in-house investigation capacity.
Carlos M.
HR Advisor
"The course is well-rounded and put together."
Natalie C.
Compliance Specialist
"You did great! Good team work as instructors."
Liam M.
Maintenance Leader
"Very in-depth. Keep up the awesome work!"
Aisha K.
Health and Safety Officer
"Very enjoyable and interesting course."
Sophie G.
Line Supervisor
"Love your energy. Thank You!"
Ethan C.
Operations Leader
"Good information for anyone who does investigation."
This course is ideal for:
Health and Safety Coordinators and Officers
Line Managers and Supervisors
Operations and Maintenance Leaders
Anyone responsible for investigating workplace incidents
HR and Compliance Professionals involved in incident response
This comprehensive course is structured around four key elements:
Element 1: Introduction to Incident Investigation
Key terms and concepts
Why incidents and near misses must be investigated
Human and organizational factors
Levels of investigation and investigation team
Step-by-step investigation process
Element 2: Gathering Facts
Surveying the incident scene and collecting evidence
Reviewing documents and records
Effective witness interviewing: the PEACE model
Team exercise: Conducting witness interviews
Common “blame practices” and psychological biases
Team exercise: Recognizing biases
Element 3: Analyzing Facts and Root Cause Analysis (RCA)
Creating a timeline
3 types of causes: immediate, underlying, and root causes
RCA tools: overview of all methods or deep dive into one or two (depending on client's preferences):
5 Whys and Causal Tree Analysis
Fishbone (Ishikawa) Diagram
Comprehensive List of Causes (CLC) or System Cause Analysis Technique (SCAT)
Barrier analysis method: Identifying missing, ineffective or failed barriers; Bowtie method
Team exercise: Determining incident causes with the help of different RCA methods (scenario-based)
Element 4: Developing Corrective Actions and Learning from Incidents
Designing effective corrective actions
Developing an investigation report
Capturing lessons learned
Team exercise: Reflective learning and determining effective corrective actions
Lead or contribute to incident investigations with confidence
Conduct witness interviews and collect key evidence
Use multiple root cause analysis techniques
Write meaningful reports and develop effective action plans
Promote a proactive safety culture in your organization
In-Company Training (for corporate groups of 8–20 participants):
Our expert-led, 1-2-day course is delivered exclusively for your team, at your location or other agreed venue or live via Zoom
Upon successful completion of the course and exam, you will receive a Certificate of Completion demonstrating your knowledge and applied skills in incident investigation and root cause analysis.
Absolutely. This course is designed with active learning in mind:
Group discussions
Breakout team exercises
Business case reviews
Video analysis
Self-assessments
These features ensure deep learning and practical application from day one.